Interpersonal Communication Skills Workshop
Introduction
Most of us interact and communicate frequently at work. In the process, information is exchanged and perceptions are formed. Depending on our competency level, results of our interactive efforts can sometimes be undesirable, unexpected and disappointing. How can we ensure that each time we communicate, the desired results are achieved? This Workshop examines how the communication can be made more effective.
Participants will learn how to manage the techniques and interpersonal skills to improve their communication ability.
Objectives
On completing the Workshop, participants will be able to:
Explain the communication process and identify behavioral patterns, which impede the process.
Describe the process of Active Listening and its importance in enhancing communication effectiveness.
Apply the core behavioral skills of one-tone and group interaction.
Explain Body Language in communication and how it helps to improve understanding.
Explain the concept of Relationship Awareness in improving interpersonal relations.
Contents
The Communication Process – its components and behavioral patterns
The Practice of active listening in developing rapport and understanding
Effective Interpersonal Skills for one-to-one and group interaction
Body Language - identifying and understanding it
The Relationship Awareness Concept – how we can develop a better understanding of others
and relate effectively with them.
For Whom
This Workshop will benefit Executives, Supervisors and Office Workers who need to communicate effectively for results.
Duration
2 Days
Contact Eunice at 94311895 or email [email protected] to find out how we can assist your Organisation and to discuss your specific requirements in more details. We will be delighted to discuss about your needs and requirements.