Customer Service Workshop
With the influx of professionals from all parts of the world, Singapore has the need to turn one notch up in terms of customer service. All of us have experienced at one time or another, a level of service and we might have been impressed. Did we take a moment to wonder how those customer service representatives are doing their jobs or what motivated them to be so perfect?
This workshop is designed to highlight the areas that existing customer service representatives often missed as essentials to deliver the top-notch package. The idea is to obtain a higher than average experience, and a return visit in the end. Customer service should be positioned as the complete package that includes customer’s first stop and consideration to the ultimate buying decision.
This workshop is suitable for:
- Those who are looking to enter the customer service arena.
- Managers who are training or leading the juniors.
- Those who are in the retail, hospitality, and service industries.
Role plays are essential and part of this workshop – attendees should take away a basic understanding and the ability to move forward to the next customer service level.
Contact Eunice at 94311895 or email [email protected] to find out how we can assist your Organisation and to discuss your specific requirements in more details. We will be delighted to discuss about your needs and requirements.